VOICENT’S CALL CENTER MANAGER

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As experts in outbound call center services, Voicent has the seven decades of experience you need to partly or entirely pre-qualify schedules, saving you and your sales force both time and money. So when it comes to building your business, appointment scheduling can be one of the most valuable services available to you.

Best of all, utilizing Voicent’s outbound call center software ensures that your agents are fully prepared to respond to the exceptional desires of your customers, preparing both the sales representative and their client for their scheduled meeting and making sure that the sales professional is prepared to discourse any and all queries and concerns that your customers might have.

Voicent software automatically measure and manage regulatory compliance, outbound call center efficiency, and campaign productivity.

  • By automatically measuring and adjusting the pace of outbound calls, keeping within strict federal limitations on Dropped and Abandoned-Call rates it ensure regulatory compliance.
  • Quick and easy call monitoring and recording, and “whisper coaching” to speed quality and effectiveness of new agent training.
  • Voicent’s Call Center Manager lets you measure tracking, collecting and statistical reporting of call volume, line usage, dropped-call rates, current and historical campaign performance.  Making it easier to handle.

SURVEYS AND CUSTOMER CONTACT

Voicent’s outbound call center software can provide you with valuable marketing and other business intelligence. They can help you take the pulse of current and former customers so you can better focus your objectives or simply build goodwill.

Through the use of precise advertising response tracking and well trained agents with Voicent’s outbound call center tools, it will help you maximize your sales and streamline your operation. Complete catalog order taking, literature fulfillment, inventory control, and credit card transaction processing services are supported.

SUMMARY

        Voicent’s Outbound Call Center is a complete service consisting of outbound campaign management functionality with predictive dialing. With Voicent you will use our phone dialer and robust outbound call center software to competently and excellently manage merchandise operations generate sales leads process account collections raise funds administer research surveys and conduct political and community initiatives. Voicent’s predictive dialer provides all the features you need to achieve the maximum number of successful calls by the minimum number of agents. Voicent’s fully hosted software offers a predictive dialing capability that can double or triple the number of right party connections. A predictive dialing system automates outbound dialing to only connect agents to calls answered by real people. Enjoy world-class outbound campaigns and predictive dialing with the Voicent’s Outbound Call Center that enables full control over every campaign multiple simultaneous campaigns predictive dialer call list management and regulatory compliance. Benefits Increased agent productivity by shortening average call times and ensuring that agents only handle live calls

 

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